Welcome to the
Seoul Foreign School Helpdesk
Embedded Files
The Helpdek is our centralized system used across all departments and sections to submit tickets, track progress, and manage support requests efficiently.
The Helpdek is our centralized system used across all departments and sections to submit tickets, track progress, and manage support requests efficiently.
Through the Helpdesk, faculty and staff may request assistance with:
Through the Helpdesk, faculty and staff may request assistance with:
Technology Support
General Operations (GA) Requests
Adminstrative Approvals (ID Card/Door Access, File Access and Purchase Approval Requests)
School Supply Orders and Purchase Requests
Campus Housing Requests
Payment Requests
All ticket submissions are automatically categorized and routed to the appropriate department or administrator based on your selections. This helps ensure timely processing.
Please allow suufficient time for completion, especially for requests that require additional processing. Please note that all tickets are handled on a first-come, first-served basis, with priority given to urgent issues.
How to submit a Helpdesk Ticket
Access the Helpdesk portal using your SFS log-in credentials:
http://helpdesk.seoulforeign.org
How to Submit an Incident Ticket
Step 1: Click "Submit an Incident"
Step 2: Complete all required fields (marked with a red asterisk *)
Step 3: Select the three appropriate categories:
If an exact category is not available, choose the closest match or select a blank option if necessary
IT staff will review and reassign your request if needed
Write a clear and detailed description of the issue and requests.
Examples:
"I cannot connect my laptop to the AppleTV in MS 224. I tried using the HDMI cable and followed the troubleshooting poster, but it does not work."
"The air conditoner in HS 305 classroom has stopped working since this morning. Please check and fix it."
"Please move the bookcase from ES 112 to ES 114 after school on Friday. A yellow post-it sticker is placed on the bookcase."
"The kitchen sink in apartment D12 is clogged."
Step 4: Submit the ticket and monitor email updates
For urgent issues please contact your school section office first.
Here are the extension numbers.
ES office: 11000, 11002
MS office: 13000, 13002
HS office: 14000, 14002
BS office: 12000
IT office: 10300
*All ticket requests are handled on a first-come, first-served basis, with priority given to urgent issues.
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